Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

Is Tenvado an AI receptionist?

Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.

Does the assistant say whether an owners' association allows an outdoor unit?

No. It asks whether it's an owned or rented home or a flat with an owners' association and notes that. Whether there is permission, the caller has to ask themselves.

Heatwave, phone red hot?It books the survey.

On the hottest days everyone calls at once. Tenvado answers, asks whether it's a new system, maintenance or a fault, and puts a survey visit in your calendar. You confirm and write the quote.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for air conditioning technicians

A hot loft room, called in while you're fixing an outdoor unit

AssistantGood afternoon, this is the digital assistant of Kok Airco. How can I help?
CallerOur bedroom under the roof is unbearable in summer. I'd like to have air conditioning put in.
AssistantThen I'll book a survey visit for a quote. Is it just the bedroom, or other rooms too? And roughly how big is the room?
CallerJust the bedroom and maybe the loft, about twelve square metres each.
AssistantWhere could the outdoor unit go: on the facade, on a balcony or on a flat roof?
CallerOn the back facade, I think.
AssistantIs it a home you own, or a rented home or flat with an owners' association?
CallerIt's our own house.
AssistantNoted. When does it need to be finished?
CallerPreferably before the next warm spell.
AssistantSomeone can come and have a look on Monday at 11 o'clock. Does that suit you?
CallerYes, please. My name is Rik Visser, Esstraat 33 in Hoogeveen.
AssistantThank you. I've noted Monday at 11 o'clock for a survey visit, air conditioning for the bedroom and loft, Esstraat 33 in Hoogeveen. Kok will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Kok Aircoexample

Call: 16:40 · Air conditioning for bedroom
Job: Bedroom and loft
Customer: R. Visser · Hoogeveen
Calendar: Mon 11:00 · Esstraat 33

To confirm

Asks what you need to know for a survey

Asks the right questions

Is it a new system, maintenance, or a fault on an existing one?
For a new system: how many rooms and which, and roughly how big?
Where can the outdoor unit go, and is it an owned home, a rented home or a flat with an owners' association?
For a fault: which brand, and what is it doing: not cooling, leaking water, making noise or showing an error code?

Recognises emergencies

Real emergencies are rare with air conditioning. Cooling for a server room, a cold store or vulnerable people during a heatwave is in a hurry, and the assistant notes that clearly.
The caller may only look at the remote control or the filter themselves. It never advises working on the unit or the refrigerant lines.
It doesn't say whether an owners' association or landlord will give permission. The caller has to ask that themselves.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Fitting a split system
Multi-split for several rooms
Annual maintenance and cleaning
Repairing a unit that no longer cools
Fixing a leaking indoor unit

You decide which jobs you do and what they cost.

The assistant gives no instructions for working on the unit or the refrigerant lines. It also says nothing about permission from an owners' association or landlord.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
Is Tenvado an AI receptionist?: Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.
Can the assistant help a caller with a leaking indoor unit?: It asks which brand it is and what the unit is doing, and books an appointment. It gives no instructions for working on the unit or the refrigerant lines. The caller may only look at the remote control and the filter.
Does the assistant say whether an owners' association allows an outdoor unit?: No. It asks whether it's an owned or rented home or a flat with an owners' association and notes that. Whether there is permission, the caller has to ask themselves.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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