Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

Is Tenvado an AI receptionist?

Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.

Does the assistant say whether a repair is still worth it?

No. It doesn't promise that repairing pays off, you judge that after looking at it. It notes the brand, age and what the appliance is doing, so you arrive prepared.

Does the assistant handle gas cookers too?

No, gas cookers and gas hobs belong with a registered gas installer. Air conditioners belong with an air conditioning technician. You decide in the portal which work is yours.

Washing machine leaking?Your assistant answers.

A broken appliance doesn't wait until you're done. Tenvado answers, asks which appliance it is and what it's doing, gives only the safe first step and puts the job in your calendar. You see everything in the portal.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for appliance repair technicians

A leaking washing machine, called in before leaving for work

AssistantGood morning, this is the digital assistant of Willems Witgoedservice. How can I help?
CallerMy washing machine is leaking, there's water on the floor.
AssistantI'm sorry to hear that. Is it still leaking? If it's dry and safe to do so, turn off the tap and pull the plug out.
CallerYes, I've just done that. Nothing's leaking now.
AssistantGood. Which brand is the machine, and roughly how old is it?
CallerA Bosch, about six years old.
AssistantIs there an error code in the display? And is it freestanding or built in?
CallerNo error code. It's freestanding in the utility room, on the ground floor.
AssistantIs the machine still under warranty? I'll note it either way.
CallerNo, I've had it for years.
AssistantSomeone can come by on Wednesday at 9 o'clock. Does that suit you?
CallerYes. I'm Mirjam Hendriks, Lindenlaan 5 in Hengelo.
AssistantThank you. I've noted Wednesday at 9 o'clock for a leaking washing machine, Lindenlaan 5 in Hengelo. Willems will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Willems Witgoedserviceexample

Call: 07:35 · Washing machine leaking
Advice: Tap off, plug out
Customer: M. Hendriks · Hengelo
Calendar: Wed 09:00 · Lindenlaan 5

To confirm

Asks the questions you'd ask at the door

Asks the right questions

Which appliance, which brand, and roughly how old?
What is it doing or not doing? Is there an error code or message in the display?
Is the appliance built in or freestanding, and on which floor?
Is it still under warranty? Then the shop or manufacturer may need to go first. It notes that.

Recognises emergencies

In a hurry: a leaking washing machine or dishwasher, or a freezer full of food that has stopped freezing. For a leak it advises turning off the tap and pulling the plug if that's dry and safe.
Smoke, a burning smell or sparks from an appliance: don't touch it. If there's a fire, everyone out and call 112.
It gives no instructions for opening an appliance or repairing it yourself.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Washing machine that no longer spins or pumps
Dishwasher that leaks or doesn't drain
Fridge that no longer cools
Dryer that no longer heats
Fitting and connecting a built-in appliance

You decide which jobs you do and what they cost.

The assistant gives no instructions for opening an appliance or repairing it yourself. It also doesn't promise that a repair is worth it.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
Is Tenvado an AI receptionist?: Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.
Does the assistant say whether a repair is still worth it?: No. It doesn't promise that repairing pays off, you judge that after looking at it. It notes the brand, age and what the appliance is doing, so you arrive prepared.
Does the assistant handle gas cookers too?: No, gas cookers and gas hobs belong with a registered gas installer. Air conditioners belong with an air conditioning technician. You decide in the portal which work is yours.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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