Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

What does the assistant do besides answering the phone?

The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.

Does the assistant quote a price for pointing or brickwork?

No. The price depends on the facade, the height and whether scaffolding is needed. It books a survey visit so you can see it and then write a quote.

What does it say when someone calls about a crack in a wall?

It asks where the crack is and roughly how big the job is, and books a survey visit. It says nothing about the cause, which you judge once you're there.

Pointing falling out?It books the survey visit.

You're up on the scaffold and the phone rings. Tenvado answers, asks what needs building or pointing, how high and how big, and puts a survey visit in your calendar. You confirm, then write the quote.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for bricklayers

A facade that needs repointing, called in from the pavement

AssistantGood morning, this is the digital assistant of Dekker Metselwerk. How can I help?
CallerThe pointing on our front facade is crumbling. I'd like to know what it costs to have it repointed.
AssistantThe bricklayer can only say that once he has seen it. I'd be glad to book a survey visit for a quote. Is it the whole facade, or part of it?
CallerThe whole front facade, two storeys.
AssistantCan the top floor be reached without scaffolding, or do you think scaffolding is needed?
CallerIt definitely needs scaffolding, I think.
AssistantNoted. When does it need to be finished?
CallerPreferably before autumn, but it doesn't have to be exact.
AssistantSomeone can come and have a look on Thursday at 10 o'clock. Does that suit you?
CallerYes, that's fine.
AssistantMay I have your name and the address?
CallerHenk Bosman, Kerkstraat 8 in Culemborg.
AssistantThank you. I've noted Thursday at 10 o'clock for a survey visit, repointing the front facade, Kerkstraat 8 in Culemborg. Dekker will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Dekker Metselwerkexample

Call: 09:12 · Repointing a facade
Job: Front facade, 2 storeys
Customer: H. Bosman · Culemborg
Calendar: Thu 10:00 · Kerkstraat 8

To confirm

Asks what you'd want to know about the facade

Asks the right questions

Is it new brickwork, pointing, or repair of cracks or damage?
Where and roughly how big: a whole facade, a section of wall or a garden wall?
How high is the work: ground floor or higher, and does it need scaffolding?
For a survey visit it also asks when the work needs to be finished.

Recognises emergencies

A wall or chimney that is loose or could collapse is noted by the assistant as urgent.
It then says: keep your distance, and call 112 if there is immediate danger.
It says nothing about the cause of cracks. Whether it's subsidence or something else, you judge on site.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Repointing a facade
Building a wall or extension
Repairing cracks in brickwork
Building a garden wall
Cleaning and impregnating a facade

You decide which jobs you do and what they cost.

The assistant says nothing about the cause of cracks, such as subsidence or the foundations. The bricklayer assesses that on site.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?: The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant quote a price for pointing or brickwork?: No. The price depends on the facade, the height and whether scaffolding is needed. It books a survey visit so you can see it and then write a quote.
What does it say when someone calls about a crack in a wall?: It asks where the crack is and roughly how big the job is, and books a survey visit. It says nothing about the cause, which you judge once you're there.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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