Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

What does the assistant do besides answering the phone?

The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.

Does the assistant name a price for new window frames?

Never. The price depends on the situation, so the assistant books a survey visit and notes the size and the wanted finish date. You write the quote.

What does the assistant say when someone asks whether a permit is needed?

Nothing. Whether a permit is needed differs by municipality and situation. The assistant notes the question and you discuss it at the survey visit.

Window frames rotting?Visit first, then quote.

People who want frames replaced or an extension built ring in the daytime, when you've got a saw in your hand. Tenvado answers, asks what needs doing and how big it is, and puts a survey visit in your calendar. You write the quote yourself.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for carpenters

A question about window frames on the line while you're cutting a fascia board

AssistantGood afternoon, this is the digital assistant of Bos Timmerwerken. How can I help?
CallerI'd like the wooden window frames at the back replaced. There's wood rot in them.
AssistantThat's the kind of work we do. Is it a door or window that can't be closed at the moment, for example after a storm or a break-in?
CallerNo, everything still closes fine.
AssistantThen I'll first plan a survey visit for a quote. Roughly how many frames is it?
CallerSix. On two of them the rot is quite bad.
AssistantI'll note that down. When does it need to be finished?
CallerPreferably before spring. Do I need a permit for this, by the way?
AssistantI can't say anything about that, it differs from case to case. Bos will discuss it at the survey visit. Someone can come and have a look on Thursday at 2 pm. Does that work for you?
CallerYes, that works.
AssistantMay I have your name and the address?
CallerAnja Visser, Dorpsstraat 41 in Lochem.
AssistantThank you. I've booked Thursday at 2 pm for a survey visit for new window frames, Dorpsstraat 41 in Lochem. Bos will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Bos Timmerwerkenexample

Call: 13:15 · Replacing frames
Size: 6 frames · wood rot
Customer: A. Visser · Lochem
Calendar: Thu 14:00 · Dorpsstraat 41

To confirm

Notes what you need for a quote

Asks the right questions

What needs making, replacing or repairing, and where: inside or outside?
Roughly how much is it, for example how many frames or doors, or the size of an extension?
Is there wood rot or damage, and does the caller know how big it is?
Is a drawing or permit already needed or in place, for an extension or dormer?

Recognises emergencies

A door or window that can't be closed after a break-in or storm: the assistant notes that as urgent, so it can be boarded up temporarily.
Every other job is a project: for those it plans a survey visit for a quote.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Replacing window frames
Repairing wood rot
Hanging or replacing internal doors
Installing a dormer
Building an extension or canopy
Installing a shed or fence

You decide which jobs you do and what they cost.

The assistant says nothing about whether a permit is needed, because that differs by municipality and situation. You discuss that with the customer.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?: The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant name a price for new window frames?: Never. The price depends on the situation, so the assistant books a survey visit and notes the size and the wanted finish date. You write the quote.
What does the assistant say when someone asks whether a permit is needed?: Nothing. Whether a permit is needed differs by municipality and situation. The assistant notes the question and you discuss it at the survey visit.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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