Tenvado

Heating season, busy line?The assistant answers.

As soon as it gets colder, customers want their chimney swept. Tenvado asks about the appliance and the last sweep, asks whether it's one-off or yearly and books the first appointment. You set up the rest.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for chimney sweeps

A regular customer with a wood stove, at the first cold snap

  1. AssistantGood evening, this is the digital assistant of De Boer Schoorsteenvegers. How can I help?
  2. CallerI'd like my chimney swept. I have a wood stove.
  3. AssistantGood. Are you noticing anything unusual right now, such as smoke in the house or poor draught?
  4. CallerNo, it draws fine.
  5. AssistantWhen was the chimney last swept? And do you need a sweeping certificate, for your insurer for example?
  6. CallerTwo years ago. And yes, a certificate please.
  7. AssistantIs it a one-off appointment, or would you like this done every year?
  8. CallerEvery year, preferably in the autumn.
  9. AssistantThen I'll book the first appointment and note that you want it yearly. De Boer sets up the follow-up appointments. May I have your name and address?
  10. CallerGerrit Wolters, Ruiterweg 9 in Hoogeveen.
  11. AssistantThank you. Thursday at 1:30 pm is possible. Does that suit you?
  12. CallerYes, that's fine.
  13. AssistantI've noted Thursday at 1:30 pm for sweeping the chimney, with sweeping certificate, Ruiterweg 9 in Hoogeveen. De Boer will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Asks about the appliance, the last sweep and any problems

Asks the right questions

  • What appliance is it: wood stove, open fire, pellet stove or gas fire?
  • When was the chimney last swept?
  • Does the caller need a sweeping certificate, for example for their insurer?
  • Are there any problems: smoke in the house, poor draught or a bird's nest?
  • Is it a one-off appointment, or does the customer want it done every year?

Recognises emergencies

  • A chimney fire, with roaring, sparks or flames from the chimney: everyone out and call 112 straight away. The assistant says so immediately.
  • Headache, dizziness or nausea while a stove is burning can be carbon monoxide: let the stove go out, open the windows, go outside, and call 112 if there are symptoms.
  • Smoke coming into the house: don't light the stove again until the chimney has been checked. It notes that as urgent.
  • If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

  • Sweeping a chimney with a sweeping certificate
  • Inspecting a flue with a camera
  • Servicing a wood stove
  • Removing a bird's nest and fitting a chimney cap
  • Fitting a flue or flue liner

You decide which jobs you do and what they cost.

The assistant never says a stove or chimney is safe to use, because the tradesperson assesses that. It also doesn't say a series of appointments is already planned: it books the first and you set up the rest.

What tradespeople ask us

Does the assistant know my rates and working hours?
Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?
The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant book a yearly sweep for the whole year ahead?
No. It books only the first appointment and puts in the description how often the customer wants it. You set up the follow-up appointments yourself. It also doesn't tell the customer a series is already planned.
What does it say if someone has smoke in the house?
It says the caller shouldn't light the stove again until the chimney has been checked, and notes it as urgent. For a chimney fire or symptoms that could be carbon monoxide, it says to call 112 straight away.
Does it say a stove is safe to use?
No. Whether a stove or chimney is safe is for the tradesperson to judge. That's you, on site.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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