Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

Is Tenvado an AI receptionist?

Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.

Does the assistant give tips on supermarket drain cleaner?

No. It says nothing about chemical drain cleaners or opening a chamber yourself. It asks questions, notes what's going on and books the appointment.

What does the assistant say about who pays?

Nothing. With a rented home or a shared drain the landlord or owners' association is sometimes responsible, but that depends on the situation. The assistant only notes whether it's a rented home or a flat.

Blocked on a Sunday?Your assistant answers.

A toilet that won't drain or a shower drain with water coming up can't wait until Monday. Tenvado answers, works out whether it's urgent, asks which drain it is and puts the job in your calendar. You read everything back in the portal.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for drain services

A blocked toilet on the line while you're loading the jetting rig

AssistantGood morning, this is the digital assistant of Mulder Rioolservice. How can I help?
CallerMy toilet is blocked and water is coming up in the shower.
AssistantI'm sorry to hear that. Is that your only toilet? And is the water not draining at all, or only slowly?
CallerIt's our only toilet. It's gurgling and there's water standing in the shower drain.
AssistantThen I'll treat this as urgent. Could you stop using water until the engineer arrives? So no flushing, no showering and leave the washing machine off. Is it a rented home?
CallerYes, a rented home.
AssistantI'll note that down. Someone can come this morning at 10. Does that work for you?
CallerYes, please.
AssistantMay I have your name and the address?
CallerHenk Smit, Kerkstraat 8 in Hardenberg.
AssistantThank you. I've booked today at 10 am for a blocked toilet, Kerkstraat 8 in Hardenberg. Mulder will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Mulder Rioolserviceexample

Call: 07:52 · Blocked toilet
Urgent: Only toilet, water coming up
Customer: H. Smit · Hardenberg
Calendar: Sun 10:00 · Kerkstraat 8

To confirm

Knows which drain is blocked

Asks the right questions

Which drain is blocked: toilet, sink, shower, outside gully or main sewer, and is it one or several at once?
Is the water not draining at all, or only slowly? Is water or sewage coming up?
Is it a rented home or a flat? The assistant notes that, because sometimes the landlord or the owners' association is responsible.

Recognises emergencies

Sewage coming into the home, the only toilet blocked or several drains blocked at once, often the main sewer: the assistant treats that as urgent.
If water is coming up, it advises the caller to stop using water until the engineer arrives: no flushing, no showering, no washing machine.
If it isn't urgent, it plans the appointment for a time when the caller is at home.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Unblocking a blocked toilet
Unblocking a blocked sink or shower
High-pressure jetting of the sewer
CCTV inspection of the sewer
Replacing a broken sewer pipe

You decide which jobs you do and what they cost.

The assistant gives no advice on chemical drain cleaners or opening inspection chambers yourself, and says nothing about who pays.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
Is Tenvado an AI receptionist?: Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.
Does the assistant give tips on supermarket drain cleaner?: No. It says nothing about chemical drain cleaners or opening a chamber yourself. It asks questions, notes what's going on and books the appointment.
What does the assistant say about who pays?: Nothing. With a rented home or a shared drain the landlord or owners' association is sometimes responsible, but that depends on the situation. The assistant only notes whether it's a rented home or a flat.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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