TenvadoHerringbone or vinyl?Your assistant asks.
People who want a floor laid often call in the middle of your working day. Tenvado answers, asks which floor it will be and how many square metres, and puts a survey visit for the quote in your calendar. You confirm, and read it all back in the portal.
Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.
Digital phone assistant for floor layers
A flooring enquiry in your lunch break, between two jobs
- AssistantGood afternoon, this is the digital assistant of Van Leeuwen Vloeren. How can I help?
- CallerWe'd like a new floor in the living room. I was thinking of a vinyl floor.
- AssistantLovely. Do you know which kind of vinyl yet, for example herringbone or straight planks?
- CallerHerringbone, I think.
- AssistantWhich rooms is it for, and roughly how many square metres?
- CallerThe living room and the hall, about 45 square metres together.
- AssistantWhat is down at the moment, and does it need to come up? Is there underfloor heating?
- CallerThere's laminate, and that has to go. No underfloor heating.
- AssistantWhen does the floor need to be finished?
- CallerPreferably within two months.
- AssistantI'll note that. The owner makes a quote and comes to have a look first. Would Thursday at 10 am work? May I have your name and address?
- CallerYes, that's fine. Marjan Hendriks, Kerkstraat 8 in Winterswijk.
- AssistantThank you. I've booked Thursday at 10 am for a survey for a vinyl floor, Kerkstraat 8 in Winterswijk. Van Leeuwen will still confirm the appointment.
An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.
- Call
- 12:20 · Vinyl living room
- Wish
- Herringbone, approx. 45 m²
- Customer
- M. Hendriks · Winterswijk
- Calendar
- Thu 10:00 · Kerkstraat 8
Asks about the floor, the rooms and what's down now
Asks the right questions
- Which kind of floor does the caller want: vinyl, parquet, laminate or a resin floor, or has that not been chosen yet?
- Which rooms, and roughly how many square metres?
- What is down now, does it need to come up, and is there underfloor heating?
- Does the subfloor need levelling, if the caller knows?
No total price over the phone
- A floor is a project: the assistant gives no total price, but books a survey visit so you can make a quote.
- If a caller brings up asbestos in old vinyl or old adhesive, the assistant says nothing about it and notes it for you.
Knows your trade
- Laying a vinyl floor
- Laying a parquet floor
- Sanding and oiling or lacquering a wooden floor
- Applying a resin floor
- Covering a staircase
- Laying laminate
You decide which jobs you do and what they cost.
The assistant says nothing about asbestos in old floor coverings or adhesive. If the caller raises it, it notes it for you.
What tradespeople ask us
- Does the assistant know my rates and working hours?
- Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
- Is Tenvado an AI receptionist?
- Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.
- Can the assistant quote a price per square metre?
- No. The price depends on the floor, the subfloor and what's down now, so the assistant mentions no amounts. It notes the rooms and the number of square metres and books a survey visit, so you can make a quote.
- What if someone doesn't know which floor they want?
- That's fine. The assistant notes that the choice hasn't been made yet, and still asks about rooms and underfloor heating. At the survey you go through the options with the customer.
The work goes on.
€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.