Tenvado

Pane smashed, door open?The assistant asks first.

A caller with glass in the hallway won't wait until Monday. Tenvado asks whether the house can still be locked, which glass it is and how big, gives the safe first step and puts a proposal in your calendar.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for glaziers

A broken pane in the front door, on a Friday evening

  1. AssistantGood evening, this is the digital assistant of Meijer Glasservice. How can I help?
  2. CallerA ball has gone through the window in my front door. The glass is broken.
  3. AssistantI'm sorry to hear that. Is there still glass loose in the frame, and can you still lock the door?
  4. CallerA piece is still hanging there. The door can still be locked.
  5. AssistantKeep children and pets away, and don't pull loose shards out of the frame yourself. Is the pane cracked or completely broken, and is it single or double glazing?
  6. CallerGone completely on one side. Double glazing, I think.
  7. AssistantDo you know roughly the size of the pane? And is there a break-in or an insurance claim involved?
  8. CallerAbout 40 by 90 centimetres. No break-in.
  9. AssistantThank you. May I have your name and the address?
  10. CallerJeroen Brouwer, Schansstraat 5 in Heerenveen.
  11. AssistantSomeone can come tomorrow morning at 8. Does that suit you?
  12. CallerYes, please.
  13. AssistantI've noted tomorrow at 8 am for a broken pane in the front door, Schansstraat 5 in Heerenveen. Meijer will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Knows which glass it is before you load the van

Asks the right questions

  • Which glass is broken (window, door, roof window), and on which floor?
  • Is the pane cracked or completely broken? Is it single or double glazing?
  • Does the caller know roughly the size of the pane?
  • Is there a break-in or an insurance claim involved? That goes in the description.

Recognises emergencies

  • A broken pane that means the house can't be locked, or glass that is still loose in the frame: the assistant treats that as urgent.
  • For broken glass it advises keeping children and pets away and not pulling loose shards out of the frame themselves.
  • After a break-in, report it to the police first: 112 if it is still going on, otherwise 0900-8844.
  • If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

  • Replacing a broken pane
  • Emergency boarding up after a break-in
  • Replacing single glazing with HR++
  • Replacing a double-glazed unit with condensation
  • Fitting a glass shower screen or mirror

You decide which jobs you do and what they cost.

The assistant gives no instructions on removing or fitting glass in a frame yourself. It says nothing about whether insurance covers the damage, because that depends on the policy.

What tradespeople ask us

Does the assistant know my rates and working hours?
Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?
The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant say whether insurance covers the pane?
No, that depends on the policy and it says nothing about it. If an insurance claim is involved, it does put that in the description, so you see it.
What does it tell someone with glass that is still loose?
It treats that as urgent. It advises keeping children and pets away and not pulling the shards out of the frame themselves. It doesn't explain how to remove or fit the glass.
What if there has been a break-in?
Then it advises reporting it to the police first: 112 if it is still going on, otherwise 0900-8844. That it's a break-in goes in the description.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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