TenvadoBoiler down at 7 am?Your assistant answers.
When it turns cold, your phone doesn't stop ringing. Tenvado answers every call, asks for the brand, fault code and water pressure, recognises what can't wait and puts the job in your calendar. For boilers, heat pumps and underfloor heating.
Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.
Digital phone assistant for heating engineers
A boiler breakdown on the line while you're fitting a boiler
- AssistantGood morning, this is the digital assistant of Bakker Installatietechniek. How can I help?
- CallerMy boiler isn't working. We have no heating and no hot water.
- AssistantI'm sorry to hear that. What brand is the boiler, and is there a fault code on the display?
- CallerIt's a Remeha. There's a fault code and the pressure is almost at zero.
- AssistantThank you, I'll note that for the engineer. There's a slot today at 1 pm. Does that work?
- CallerYes please. We have a baby at home.
- AssistantThen I'll mark it as urgent. May I have your name and address? And can I reach you on this number?
- CallerMark Hendriks, Dorpsstraat 4 in Hengelo. Yes.
- AssistantI've booked today at 1 pm for a boiler breakdown, Dorpsstraat 4 in Hengelo. Bakker will still confirm the appointment.
An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.
Bakker Installatietechniekexample
- Call
- 07:12 · No heating
- Boiler
- Remeha · fault code · low pressure
- Customer
- M. Hendriks · Hengelo
- Calendar
- Today 13:00 · Urgent
Asks the questions you would ask
Asks the right questions
- No heating, no hot water, or both?
- Is there a fault code or error message on the boiler?
- What brand and type of boiler or heat pump, and roughly how old?
- What's the water pressure on the gauge, if the caller can see it?
- Is it a breakdown, a service or a replacement?
Recognises emergencies
- No heating in freezing weather or with a baby, elderly or ill people at home, water leaking from the boiler, or a boiler that keeps failing: the assistant treats that as urgent.
- If someone smells gas: get outside, no switches or flames, and call the emergency number 0800-9009. The assistant says so straight away.
- Headache, dizziness or nausea while a boiler or geyser is running can be carbon monoxide: switch the appliance off if that's safe, open the windows, get outside, and call 112 if anyone feels unwell.
- If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.
Knows your trade
- Fixing a boiler breakdown
- Annual boiler service
- Replacing a boiler
- Installing or servicing a heat pump
- Fitting or replacing a radiator
- Laying or flushing underfloor heating
You decide which jobs you do and what they cost.
The assistant gives no do-it-yourself instructions and says nothing about the cause or the safety of an installation. You judge that on site.
What tradespeople ask us
- Does the assistant know my rates and working hours?
- Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
- Is Tenvado an AI receptionist?
- Yes, the digital assistant works with AI. But it does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. A standalone AI receptionist takes a message. Tenvado helps you run your business.
- Can the assistant book boiler services?
- Yes. A service is a normal appointment: the assistant finds a free slot in your calendar and adds it as a proposal. You confirm it in the portal. If you offer a maintenance plan, add it in the portal to what your assistant knows; then it can answer questions about it.
- What happens with a breakdown outside working hours?
- The assistant also answers in the evening and at weekends. It recognises emergencies, such as no heating in freezing weather, and can try to put the call through to you. If that doesn't work, it takes a message that you see straight away in the portal.
- I also do plumbing or electrical work. Is that possible?
- Yes. Add those trades and the assistant knows everything you do. You set your own rates and working hours per trade.
The work goes on.
€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.