Tenvado

Locked out at 11 pm?The assistant asks first.

Someone standing outside doesn't want to wait for a call back. Tenvado answers, first checks whether anyone inside is in danger, notes the door and address and puts a proposal in your calendar. You confirm it in the portal.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for locksmiths

A lockout on the line, late in the evening

  1. AssistantGood evening, this is the digital assistant of Bakker Slotenmakers. How can I help?
  2. CallerI'm standing outside. My front door has swung shut and my key is inside.
  3. AssistantI'm sorry to hear that. Is anyone alone inside, a child for example, or is anything switched on, like the cooker?
  4. CallerNo, I live alone and everything is off.
  5. AssistantGood. Did the door just latch shut, or had you locked it with the key?
  6. CallerIt just pulled shut. It wasn't locked.
  7. AssistantThank you. What is the full address? The locksmith asks to see ID on arrival, because a door is only opened for the resident or the owner.
  8. CallerHenk Mulder, Prinsenstraat 14 in Culemborg. My driving licence is in my coat pocket.
  9. AssistantThank you, Mr Mulder. Someone can be with you tonight at half past twelve. Does that work?
  10. CallerYes, that's fine.
  11. AssistantI've noted tonight at half past twelve for a lockout, Prinsenstraat 14 in Culemborg. Bakker will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Knows what's at stake before you get there

Asks the right questions

  • Is the caller locked out, has there been a break-in, or is it about new or better locks?
  • Which door is it, and has it latched shut or been locked with the key?
  • Is anyone alone inside, or is anything switched on, like the cooker?
  • What is the full address, and can the caller show ID as the resident when the locksmith arrives?

Recognises emergencies

  • Locked out, or a door that can't be shut or locked after a break-in: the assistant treats that as urgent.
  • If a child or someone who needs help is alone inside, or the cooker or something else dangerous is on, it tells the caller to call 112 straight away.
  • For a break-in that is still going on: 112. Otherwise report it to the police first (0900-8844) and don't touch anything.
  • If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

  • Opening a door after a lockout
  • Replacing a cylinder or lock
  • Making locks keyed alike
  • Repairing break-in damage
  • Fitting SKG locks for the insurance

You decide which jobs you do and what they cost.

The assistant never gives tips on opening or forcing a lock yourself. It does say the locksmith asks to see ID on arrival, because a door is only opened for the resident or the owner.

What tradespeople ask us

Does the assistant know my rates and working hours?
Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?
The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant open a door for anyone who calls?
No. It says the locksmith asks to see ID on arrival, because a door is only opened for the resident or the owner. The proposed appointment goes into your calendar and you confirm it.
What does it say after a break-in?
If the break-in is still happening, it says to call 112. Otherwise it advises reporting it to the police first and not touching anything. Then it notes the address and the damage, so you know what to expect.
Does the assistant handle safes and car keys too?
If you do that work, add it as a trade. Then the assistant knows it's yours and which questions go with it.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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