Does the assistant know my rates and working hours?

Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.

What does the assistant do besides answering the phone?

The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.

Does the assistant say whether a treatment is safe for children and pets?

No. The pest controller explains that. The assistant only notes that there are children or pets in the house, so you know before you arrive.

Does the assistant give tips on putting poison down yourself?

No. It says nothing about using poison or pest-control products yourself. It asks what the caller sees or hears and books an appointment.

Scratching in the loft?First: is it urgent?

Callers are scared, angry or embarrassed and want the pests gone right away. Tenvado answers, first works out whether it's urgent, asks what they see or hear and puts the visit in your calendar. You read everything back in the portal.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for pest controllers

Scratching in a loft on the line while you're setting a trap elsewhere

AssistantGood afternoon, this is the digital assistant of Hendriks Ongediertebestrijding. How can I help?
CallerFor a few weeks now I've heard scratching in the loft and I found droppings.
AssistantFirst an important question: is it a wasp nest, or has anyone been stung and is struggling to breathe?
CallerNo, nothing like that.
AssistantThen it isn't urgent. Where exactly do you hear it, and since when?
CallerAbove the bedroom, for about three weeks. The droppings were in a kitchen cupboard.
AssistantAre there children or pets in the house? And is it a home or a business?
CallerTwo children and a dog. It's a home.
AssistantI'll note that in the description. May I have your name and the address? Then I'll plan it for a time when you're at home.
CallerSanne Verhoef, Wilgenlaan 23 in Raalte. Friday after four would be good.
AssistantFriday at 4 pm then. I've noted scratching in the loft and droppings, Wilgenlaan 23 in Raalte. Hendriks will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Hendriks Ongediertebestrijdingexample

Call: 15:20 · Noises in the loft
Urgent: No nest, nobody stung
Customer: S. Verhoef · Raalte
Calendar: Fri 16:00 · Wilgenlaan 23

To confirm

Knows what the caller sees and hears

Asks the right questions

What pest is it, or what does the caller see or hear: droppings, gnaw marks, noises or bites?
Where in or around the house, and since when?
Are there children or pets in the house? The assistant notes that in the description.
Is it a home or a business, for example catering?

Recognises emergencies

A wasp nest by an entrance, a play area, or where someone has a wasp allergy: the assistant treats that as urgent.
If someone has been stung and gets short of breath, swelling of the face or throat, or becomes dizzy, it says to call 112 straight away.
For a wasp nest, it advises the caller not to go near it or to try to seal it off themselves.
If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

Removing a wasp nest
Controlling mice or rats
Treating bed bugs
Controlling cockroaches in a business
Fitting pigeon deterrents

You decide which jobs you do and what they cost.

The assistant gives no advice on using poison or pest-control products yourself, and says nothing about whether a treatment is safe for children or animals.

What tradespeople ask us

Does the assistant know my rates and working hours?: Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?: The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant say whether a treatment is safe for children and pets?: No. The pest controller explains that. The assistant only notes that there are children or pets in the house, so you know before you arrive.
Does the assistant give tips on putting poison down yourself?: No. It says nothing about using poison or pest-control products yourself. It asks what the caller sees or hears and books an appointment.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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