TenvadoA leak at 10 pm?Your assistant answers.
A burst pipe doesn't wait until you're done. Tenvado answers every call, asks what's going on, gives the caller the right first step and puts the job in your calendar. You see everything in the portal.
Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.
Digital phone assistant for plumbers
A leak on the line while you're under a sink
- AssistantGood evening, this is the digital assistant of Jansen Loodgieters. How can I help?
- CallerThere's water leaking under my kitchen sink and it won't stop.
- AssistantI'm sorry to hear that. Is it streaming or dripping? And have you closed the main stopcock? It's usually next to the water meter.
- CallerIt's dripping a lot. I've just closed the stopcock.
- AssistantGood, that helps. Someone can come round tomorrow at 8 am. Does that work for you?
- CallerYes, that's fine.
- AssistantMay I have your name and address? And can I reach you on this number?
- CallerPetra de Vries, Molenweg 12 in Zelhem. Yes, that's right.
- AssistantThank you. I've booked tomorrow at 8 am for a kitchen leak, Molenweg 12 in Zelhem. Jansen will still confirm the appointment.
An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.
- Call
- 21:47 · Kitchen leak
- Advice
- Main stopcock closed
- Customer
- P. de Vries · Zelhem
- Calendar
- Wed 08:00 · Molenweg 12
Asks the questions you would ask
Asks the right questions
- Where in the house is the problem: kitchen, bathroom, toilet or basement?
- Is it still leaking? Dripping or streaming, and is the main stopcock closed?
- Which drain is blocked, and is the water not draining at all or just slowly?
- Is it a rented home? Then the assistant puts that in the note.
Recognises emergencies
- Water that keeps flowing, water near the fuse box, no water in the house or the only toilet blocked: the assistant treats that as urgent.
- If a leak is still running, it first advises closing the main stopcock.
- If someone smells gas, that's not an appointment: get outside and call the emergency number 0800-9009. The assistant says so straight away.
- If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.
Knows your trade
- Fixing a leaking tap or pipe
- Blocked drain, sink or toilet
- Finding a leak
- Replacing a toilet, tap or shower
- Laying or moving water pipes
- Replacing a water heater or geyser
You decide which jobs you do and what they cost.
The assistant gives no do-it-yourself instructions and says nothing about the cause or the safety of an installation. You judge that on site.
What tradespeople ask us
- Does the assistant know my rates and working hours?
- Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
- What does the assistant do besides answering the phone?
- The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
- What happens with an emergency outside working hours?
- The assistant also answers in the evening and at weekends. It recognises emergencies, gives the caller the safe first step, such as closing the main stopcock, and can try to put the call through to you. If that doesn't work, it takes a message that you see straight away in the portal.
- Does the assistant handle boilers too?
- If you do central-heating work, add it as a trade. Then the assistant knows boiler breakdowns are yours too, and which questions to ask.
The work goes on.
€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.