Tenvado

Phone up on the roof?The assistant answers.

You don't answer at the top of a ladder, and a caller soon tries the next roofer. Tenvado asks about the type of roof, the height and the size, recognises a leak or storm damage and puts a survey visit in your calendar.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for roofers

A new flat roof, reported before you're on the scaffolding

  1. AssistantGood morning, this is the digital assistant of Visser Dakwerken. How can I help?
  2. CallerI'd like the flat roof of my extension renewed. It's old and there's a damp patch in the ceiling.
  3. AssistantThen the roofer would be glad to take a look. Is it leaking right now, or is it dry at the moment?
  4. CallerIt's dry now. The patch has been there for a while.
  5. AssistantThank you. Is it a bitumen roof or EPDM, and do you know roughly how big it is?
  6. CallerBitumen, I think. About thirty square metres.
  7. AssistantHow many storeys up is it, and is the roof easy to reach? And when does it need to be finished?
  8. CallerIt's a low house, one storey, and the roof is easy to reach. Ideally before winter.
  9. AssistantI'll note that. May I have your name and the address?
  10. CallerMarian Veldhuis, Heemseweg 31 in Hardenberg.
  11. AssistantThank you. For a quote the roofer comes to have a look first. Thursday at 4 pm is possible. Does that suit you?
  12. CallerYes, that works.
  13. AssistantI've noted Thursday at 4 pm for a survey visit for the flat roof, Heemseweg 31 in Hardenberg. Visser will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Knows whether it's a leak, damage or a new roof

Asks the right questions

  • Is it a leak, damage, maintenance or a new roof?
  • Is it a flat roof (bitumen, EPDM) or a tiled roof, and how many storeys up?
  • For a leak: where does the water come in, and since when?
  • Is the roof easy to reach, and is it an owner-occupied house or a flat with an owners' association (VvE)?

Recognises emergencies

  • An active leak, storm damage, or loose roof tiles or roof parts that could fall: the assistant treats that as urgent.
  • For a leak it advises catching the water and moving belongings out of the way; for loose roof parts, keeping a safe distance. It never advises going onto the roof, especially in rain or wind.
  • Could roof parts fall into the street and put passers-by at risk? Then it tells the caller to call 112.
  • If it's urgent, the assistant can try to put the call through to you. If you don't answer, it takes a message.

Knows your trade

  • Fixing a roof leak
  • Renewing a flat roof
  • Replacing broken or displaced roof tiles
  • Repairing or replacing a gutter
  • Roof inspection and maintenance
  • Repairing storm damage

You decide which jobs you do and what they cost.

The assistant never advises going onto the roof yourself or temporarily sealing a leak. It also says nothing about whether insurance covers storm damage.

What tradespeople ask us

Does the assistant know my rates and working hours?
Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?
The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Does the assistant quote a price for a new roof?
No, it never gives a total price. The roofer makes a quote, usually after a survey visit. It does ask about the type of roof, the height and the size, so you arrive prepared.
What does it do when a caller reports a leak?
It asks where the water comes in and since when, and advises catching the water and moving belongings away. It never advises going onto the roof. The job shows up in your portal as urgent.
Does it say whether insurance covers storm damage?
No, it says nothing about that. It depends on the policy and is between the caller and their insurer.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

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