Tenvado

A new bathroom floor?Measure first, then quote.

A new bathroom starts with a phone call, often in the evening when the customer is home and you're still grouting. Tenvado answers, asks which room, how many square metres and which tiles, and puts a measuring visit in your calendar.

Call +31 85 004 54 00 Start with Tenvado

Call any time, day or night. You'll get the same digital assistant your customers will speak to. The call opens in Dutch; speak English and it switches over.

Digital phone assistant for tilers

A bathroom job on the line while you're cutting tiles

  1. AssistantGood evening, this is the digital assistant of Vos Tegelwerk. How can I help?
  2. CallerWe'd like our bathroom tiled again, walls and floor.
  3. AssistantLovely. Roughly how many square metres is it, and do you already know which tile size you want?
  4. CallerAbout 9 square metres in total. We haven't chosen the tiles yet.
  5. AssistantDo the old tiles need to come off?
  6. CallerYes. The floor tiles have been there since 1965, so I wonder whether there's asbestos in them.
  7. AssistantI can't say anything about that, but I'll note it down for Vos. When does the bathroom need to be finished?
  8. CallerPreferably by the end of January.
  9. AssistantThen I'll book a measuring visit for a quote. Someone can come and have a look on Monday at half past 4. Does that work for you?
  10. CallerYes, fine.
  11. AssistantMay I have your name and the address?
  12. CallerMarcel Dijkstra, Lindelaan 17 in Vaassen.
  13. AssistantThank you. I've booked Monday at half past 4 for a measuring visit for a new bathroom, Lindelaan 17 in Vaassen. Vos will still confirm the appointment.

An example: every call goes differently. The assistant uses your rates, working hours and calendar, and you confirm the appointment in the portal.

Asks what you need to be able to work it out

Asks the right questions

  • Which room, and is it wall tiles, floor tiles, or both?
  • Roughly how many square metres, and what tile size?
  • Has the caller already got the tiles, or do they still need to be chosen?
  • Do old tiles need removing?

What the assistant won't promise

  • It never names a total price: you write the quote, usually after a visit to measure up at the customer's.
  • If a caller raises asbestos in old floor tiles or adhesive, the assistant says nothing about it and notes it down for you.
  • For a new project it books a measuring visit and notes the size and the wanted finish date in the description.

Knows your trade

  • Tiling a bathroom
  • Laying floor tiles in the living room
  • Tiling a kitchen wall
  • Renewing grout and sealant in the bathroom
  • Laying terrace tiles

You decide which jobs you do and what they cost.

The assistant says nothing about asbestos in old floor tiles or adhesive. If the caller raises it, it notes it down for you.

What tradespeople ask us

Does the assistant know my rates and working hours?
Yes. You enter your hourly rate, call-out charge and working hours per trade in the portal. The assistant only quotes those amounts and says honestly when it doesn't know something, rather than guessing.
What does the assistant do besides answering the phone?
The assistant does more than answer the phone and take a message. It books the job in your calendar, taking the travel time between your addresses into account; you confirm the appointment. In the full package it also reads and sorts your business email, and if you're just starting out you get a website, domain name and business email address too. Approving appointments or changing your schedule can also simply be done by phone with your assistant. An ordinary answering service takes a message. Tenvado helps you run your business.
Can the assistant name a price per square metre?
No. The price depends on the room, the tiles and the surface underneath. The assistant notes the details and books a measuring visit, and you write the quote.
What does the assistant do if someone thinks there's asbestos in the old floor?
It says nothing about it and notes it in the description, so you can discuss it at the visit.

The work goes on.

€299 a month for website, email, phone number and digital assistant, or €249 for just the digital assistant. Excl. VAT, no setup fee, cancel monthly.

Start with Tenvado See what's in the packages